Privacy Policy

This Privacy Policy ("Policy") sets out the practices of iBet8899 ("we", "us", "our", "the Platform") with respect to the collection, use, storage, sharing, and protection of personal data belonging to users ("you", "Player", "User") of the website located at https://ibet8899.cam and all associated services.

iBet8899 is committed to protecting the privacy of all players, including those accessing the Platform from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other locations across Malaysia. This Policy applies to all personal data we process, regardless of whether you are a registered player, a casual visitor, or an individual who has contacted our support team.

By registering an account on iBet8899 or by continuing to use the Platform, you acknowledge that you have read, understood, and consented to the data practices described in this Policy. This Policy should be read alongside our Terms & Conditions.

For the purposes of this Policy, the following terms have the meanings set out below:

• "Personal Data" means any information that identifies or could reasonably be used to identify a living natural person, directly or in combination with other information.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, or deletion.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this case, iBet8899.
• "Data Processor" means a third party that processes Personal Data on behalf of the Data Controller, subject to written instructions and contractual obligations.
• "Consent" means a freely given, specific, informed, and unambiguous indication of a User's agreement to the processing of their Personal Data.
• "KYC" means Know Your Customer — the identity, age, and source-of-funds verification process applied to all registered accounts.
• "Cookie" means a small text file placed on your device by a website you visit, used to store preferences and session data.

For the purposes of this Policy, the Data Controller responsible for the Personal Data of iBet8899 users is the entity operating the Platform under its international gaming licence. iBet8899 is an independently operated online gaming platform.

All data protection enquiries, access requests, and complaints should be directed to our Data Protection contact point. Contact details are provided in Section 15 of this Policy.

iBet8899 collects the following categories of Personal Data, depending on the nature of your interaction with the Platform:

iBet8899 collects Personal Data through the following means:

• Direct Provision: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, or contacting our support team via live chat or email.
• Automated Technologies: Technical and usage data is collected automatically as you navigate the Platform using cookies, web server logs, and similar tracking technologies (see Section 8).
• Payment Processors: When you make a deposit or withdrawal using Maybank2u, CIMB Clicks, Touch 'n Go eWallet, DuitNow, FPX, GrabPay, Boost, or cryptocurrency channels, transaction confirmation data is returned to iBet8899 by the relevant payment processor.
• Third-Party Verification Providers: Where age, identity, or source-of-funds verification is delegated to a third-party KYC service, verification outcomes (pass/fail and relevant flags) may be shared with iBet8899.

We process your Personal Data only where there is a lawful basis to do so. The following table sets out the principal purposes for which iBet8899 processes Personal Data and the corresponding legal basis:

Where processing is based on consent, you have the right to withdraw that consent at any time by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

iBet8899 does not sell or rent your Personal Data to any third party. We may share your data with the following categories of recipients, strictly for the purposes set out in this Policy:

• Payment Processors: To facilitate deposits and withdrawals via DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect, and cryptocurrency networks. Only the data necessary for transaction completion is shared.
• KYC and Identity Verification Providers: Third-party providers used to verify age, identity, and source of funds in accordance with our licensing obligations.
• IT and Hosting Providers: Cloud infrastructure, data storage, and platform maintenance providers operating under contractual data processing agreements with iBet8899.
• Fraud and Security Service Providers: Services that assist in detecting and preventing fraud, account abuse, and money laundering activity.
• Regulatory and Law Enforcement Authorities: Where required by applicable law, court order, or by our licensing authority, iBet8899 may disclose Personal Data to competent authorities.
• Professional Advisers: Lawyers, auditors, and compliance consultants, where necessary and subject to professional confidentiality obligations.

All third-party processors engaged by iBet8899 are required to process Personal Data only on our documented instructions and in accordance with applicable data protection obligations.

iBet8899 uses cookies and similar technologies to operate the Platform effectively and to improve your experience. The categories of cookies we use are:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that keep you logged in during your visit. They cannot be disabled without impairing Platform functionality.
• Functional Cookies: Store your preferences — such as language settings, preferred game category, and display options — so you do not need to re-enter them on each visit.
• Analytics Cookies: Used to collect aggregated, anonymised data about how visitors use the Platform — pages visited, session length, navigation paths. This helps us improve the Platform's design and performance.
• Security Cookies: Used for fraud detection, bot mitigation, and to support the integrity of account login sessions.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to use the Platform. Most browsers allow you to refuse cookies or to alert you when a cookie is being placed.

iBet8899 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention guidelines apply:

• Active Account Data: Retained for the duration of your account's active status, plus a minimum of five (5) years following account closure to comply with anti-money laundering record-keeping requirements.
• KYC and Verification Documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer Support Records: Retained for three (3) years from the date of the relevant interaction.
• Marketing Preferences: Retained until you withdraw consent or opt out.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in a manner that ensures it can no longer be used to identify you.

iBet8899 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, alteration, disclosure, or destruction. These include:

• AES-256 encryption for all Personal Data stored at rest on our servers.
• TLS 1.3 encryption for all data transmitted between your device and the Platform.
• Multi-factor authentication options for player account access.
• Segregated data environments — player Personal Data is held separately from operational and financial platform data.
• Regular penetration testing and vulnerability assessments conducted by independent third-party security specialists.
• Role-based access controls ensuring that staff can only access Personal Data relevant to their specific job function.
• Secure disposal procedures for physical and digital data when retention periods expire.

Notwithstanding the foregoing, no method of data transmission over the internet or electronic storage system is entirely infallible. iBet8899 cannot guarantee absolute security, but we commit to maintaining reasonable and appropriate security standards at all times, and to notifying affected Users promptly in the event of a data breach that poses a risk to their rights and interests.

Subject to applicable law, you have the following rights with respect to the Personal Data that iBet8899 holds about you. You may exercise these rights by contacting our support team at the details provided in Section 15:

iBet8899 is strictly a platform for adults aged 21 years and above. We do not knowingly collect or process Personal Data from any individual under the age of 21. Account registration requires confirmation of age, and all accounts are subject to KYC age verification before withdrawals are processed.

If iBet8899 discovers or is notified that Personal Data of a person under 21 has been collected, we will immediately suspend the relevant account, delete the associated Personal Data, and return any deposited funds in accordance with our Terms and Conditions.

If you believe that a minor may have accessed or registered on the Platform, please notify us immediately via our support contact in Section 15.

iBet8899 operates under international licensing and, as a result, your Personal Data may be processed in or transferred to jurisdictions outside of Malaysia. Such transfers are made in connection with the operational requirements of the Platform — including the use of cloud hosting infrastructure, KYC verification services, and payment processing systems that may be located in other countries.

Where Personal Data is transferred internationally, iBet8899 ensures that appropriate safeguards are in place. These may include:

• Contractual clauses with third-party processors that impose data protection obligations equivalent to those required under internationally recognised frameworks.
• Transfers only to jurisdictions that maintain adequate data protection standards.
• Data minimisation practices that limit the scope of any international transfer to what is strictly necessary.

iBet8899 reserves the right to update or revise this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or our platform operations. When material changes are made, we will notify registered players via the email address associated with their account or via a prominent notice on the Platform.

The "Last Reviewed" date at the top of this Policy indicates when it was most recently updated. We recommend that you review this Policy periodically to remain informed of how we handle your Personal Data. Your continued use of the Platform following the publication of an updated Policy constitutes acceptance of the revised terms.

For any questions, concerns, or requests relating to this Privacy Policy or the Personal Data iBet8899 holds about you — including the exercise of any rights described in Section 11 — please contact our Data Protection point of contact through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 through the account dashboard for all registered players.

Please include "Privacy Request" in the subject line of any email submitted for the purposes of exercising your data rights. We aim to acknowledge all privacy-related communications within 5 business days and to provide a substantive response within 14 calendar days.